Answers to common questions
How to get more help and what this page covers.
Short answers
What happens if a game disconnects mid-round?
If the internet drops while you are spinning a slot, the spin's result is still determined at the moment you hit the button. The game records that outcome, and when you reconnect, the win or loss appears in your history. You do not lose your stake; the slot simply finishes the spin for you.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through USDT TRC20 and GrabPay as usual.
Are balances and bets shown in ringgit?
Yes, all balances, bets, and winnings are displayed in Malaysian ringgit (RM). This applies across the entire platform, from the lobby to each game. You will not need to convert currencies or do mental math. What you see is exactly what you deposit and withdraw.
What happens if a game disconnects?
Rounds in progress are settled server-side, so a dropped connection does not void a bet. The same rule covers slots and live casino.
Can I play on a phone?
The same account works from any browser on any device, with nothing to download — slots and live casino included.
What is the minimum deposit?
The minimum deposit is RM30 for any payment method. That amount applies to e-wallets like Touch 'n Go and GrabPay, as well as bank transfer. If you deposit less than RM30, the system will not accept it. Keep this in mind when you top up.
Next step at A6Star
The offer terms sit next to the offer, not behind it.
How to get more help
For anything specific to your account, such as a pending withdrawal or a technical glitch, live chat is the best place. Have your username and the email you registered with ready. That helps the team pull up your details without back-and-forth. Alternatively, the help centre inside the lobby has step-by-step guides for common tasks like depositing or changing your password. Many answers are also in the FAQ section of the platform itself. If you prefer email, the contact form on the site works well, though live chat is faster.
What this page covers
This page gathers the questions players most often ask before they play or when they are mid-session. It covers deposits, withdrawals, verification, and the tools you can use to keep your play in check. The aim is to give you clear, practical answers without the usual casino jargon. If you have a question that is not listed here, the quickest route is to open the live chat in the lobby. The support team works around the clock and usually replies within a few minutes. You can also check the terms page for detailed rules on bonuses and game behaviour.
Also worth a look: Slots, Live Casino, Mini Games, Fishing Games, promotion, and the guides.